HR Shared Service

8 hours ago

Shah Alam, Malaysia PPG Full time

We're looking for a** PeoplePulse Support Center Representative **to join our team. As a PPSC Partner you will be in charge of customer interaction, delivering transactional and specialist HR services - administration, onboarding and overall Employee Lifecycle. You will report to the PPSC Team Leader and you will be based at UOA Shah Alam. **Main Responsibilities** - Use procedures, policy manuals, and other reference materials available via the knowledge management tool to assist in answering and resolving employee and manager inquiries by phone and web chat in real time. - Process new hires, movement, employee status changes, and other employee events in Workday. - Communicate and educate customers on HR policies, procedures, and related government regulations, including proper utilization of the PeoplePulse Support Center and associated resources, such as the employee-facing portal. - Collaborate with local HR team to deliver high quality services that are compliant with global standards and meet business expectations. - Triage employee inquires and manage escalation to functional specialists when in-depth functional knowledge is required or to third party vendors / outsourced providers, as necessary. - Maintain employee files and records to meet defined requirements. - Continuously improve HR related processes via improvement projects - Update process-related documentation, employing language and knowledge expertise. **Qualifications** - ** Professional fluency in English** is required - Minimum Bachelor's Degree - Minimum 1-3 years of experience as a customer service representative in a call center environment - Good communication skills and customer service attitude - Ability to prioritize and multitask - Good computer skills (Microsoft Office, particularly Outlook, Excel and Word) - Strong analytical skills, attention to detail, focus on solution - Continuous Improvement mindset **About us**: **PPG: WE PROTECT AND BEAUTIFY THE WORLD** **The PPG Way** Every single day at PPG: **We partner with customers to create mutual value.** **We are "One PPG" to the world.** **We trust our people every day, in every way.** **We make it happen.** **We run it like we own it.** **We do better today than yesterday - everyday.** Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. **About us**: PPG: WE PROTECT AND BEAUTIFY THE WORLD The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are “One PPG” to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. Benefits will be discussed with you by your recruiter during the hiring process.

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