Outbound Team Leader

**Position Overview**:

- We are seeking a dynamic and results-driven Outbound Team Leader to lead our outbound team in achieving key performance targets and delivering exceptional customer service. As an Outbound Team Leader, you will be responsible for supervising, motivating, and developing a team of outbound agents, ensuring they meet sales, service, and operational goals. This is a leadership role that requires a strategic thinker with excellent communication skills and the ability to drive team success.

Key Responsibilities:
Leadership & Team Management:

- Lead, motivate, and manage a team of outbound agents to achieve and exceed performance goals.
- Provide coaching, mentoring, and training to improve team skills, performance, and morale.
- Conduct regular team meetings and one-on-one sessions to ensure alignment with company objectives.
- Foster a positive, high-energy environment that promotes teamwork, engagement, and continuous improvement.
- Performance Monitoring & Reporting:

- Monitor and analyze team performance metrics, ensuring KPIs such as call volume, conversion rates, and customer satisfaction are consistently met.
- Provide daily, weekly, and monthly performance reports to management, identifying trends and opportunities for improvement.
- Implement action plans to address performance gaps and drive results.

Outbound Campaigns:

- Oversee the execution of outbound campaigns, ensuring compliance with company standards and client requirements.
- Collaborate with the operations and marketing teams to optimize outbound strategies and maximize impact.
- Maintain up-to-date knowledge of products, services, and industry trends to ensure accurate messaging and communication.

Customer Engagement:

- Ensure outbound agents deliver high-quality customer service, addressing customer inquiries, concerns, and requests professionally.
- Resolve escalated customer issues efficiently, maintaining a high level of customer satisfaction and loyalty.
- Team Development:

- Provide ongoing training and development opportunities to enhance team capabilities and career growth.
- Implement recognition programs to celebrate top performers and create a culture of excellence.

Key Qualifications:

- Minimum 3 years of experience in an outbound sales or customer service environment, with at least 1 year in a leadership or supervisory role.
- Strong knowledge of outbound calling techniques and sales processes.
- Excellent communication, interpersonal, and motivational skills.
- Ability to analyze data, identify trends, and implement strategies to improve team performance.
- Strong problem-solving skills and the ability to handle escalated situations with professionalism.
- Proficiency in Microsoft Office and CRM software.
- [Preferred] Bachelor’s degree in Business, Management, or a related field (or equivalent experience).

Personal Attributes:

- Highly motivated, results-oriented, and able to inspire teams to achieve and exceed targets.
- Strong organizational and time-management skills.
- Ability to thrive in a fast-paced, target-driven environment.
- A team player with a collaborative mindset.
- Why Join Us?
- Be part of a dynamic, high-performing team committed to growth and excellence.
- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- Work in a supportive and engaging work culture.

If you're passionate about leading teams to success and delivering exceptional results, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- Team Leader: 2 years (required)
- Sales: 2 years (required)

Expected Start Date: 02/05/2025