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Assistant Sales Manager, Telesales

2 weeks ago

Mont Kiara, Malaysia Ekiwi Global Sdn Bhd Full time

**JOB RESPONSIBILITIES**

Supporting the Sales Manager in managing the daily operation of the Telesales team to meet sales targets and in line with the Company's objectives and strategies

**Leads / Data Management**
- Analyzing sales data to improve team revenue and ensure resources are properly allocated - priorities, leads distribution, Approved Rate (AR) & Average Order Value (AOV) gap.
- Monitoring random calls to improve quality, minimize errors and track operation performance.
- Monitor Revenue (validated & delivered), AOV and Delivery Rate (DR). **Ensuring all relevant communications and data are updated and recorded. People Management.**:

- Reviewing the performance of telesales agents, identifying coaching needs and planning coaching sessions.
- Create motivational strategies that can support achieving sales targets.
- Supporting subordinates to solve difficult issues and giving suitable guidance and directions.
- Motivating and retaining telesales agents (if needed) based on their strengths and improvement areas. Performance
- Create appropriate call scripts/sales promotions/campaigns to attract customers.
- Monitor team KPI, give direction on which part that need to be improved and how to do it
- Monitor failed delivery to evaluate and improve sales quality.
- Work closely to L&D team for training materials in order to support team improvement.
- Provide input to Sales Manager on effectiveness of current sales strategy and improvement areas.

**REQUIREMENTS**
- Energetic, dynamic & professional in actions.
- Proficient in Bahasa Melayu and English
- Minimum 3-4 years experience in the same position, managing 50 personnel, preferably from insurance or the same business (herbal or cosmetic products).
- Strong coaching and leadership skills, ability to motivate team members and communicate effectively with all levels in the organization.
- Experience in team management on system, good analysis thinking and figure oriented to evaluate.
- Highly responsible and willing to work overtime.
- Familiarity with the start -up environment and good reporting skills are preferred.

**Job Types**: Full-time, Permanent

**Salary**: From RM5,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- TeleMarketing Lead: 3 years (required)

**Language**:

- English (preferred)