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Executive, Customer Service

2 weeks ago

Wangsa Maju, Malaysia Mah Sing Group Berhad Full time

**Duties and Responsibilities**:
1. Provide highest possible level of Customer Service in meeting customers’ needs.

2. Attend to customers and handle customers’ complaints to ensure complaints are

promptly addressed within the Company’s service standards and on an immediate

basis.

3. Attend to customer on the delivery of Vacant Possession.

4. Ensure all documentation/report are filled, recorded and filed.

5. Carry out analysis on complaints received and recommend course of actions to

minimize complaints and promote company’s image.

6. Organize community activities and events to enhance community living in the

development.

7. Perform all aspects of related service charge matters.

8. Develop and build customer service qualities in all level of staff within the company.

9. Responsible for the front office/counter customer service, collection and other related

clerical/administration works.

10. Responsible for handling customers’ service for walk-in customers or phone calls

enquiries from customers.

11. Implement all policies, activities, procedures as relevant and required by the property

development system.

12. Any other duty & responsibility which the company may assign from time to time.

**Working hours**:
Monday to Friday - 9.00 AM - 5.30 PM

Saturday - 9.00 AM - 1.00 PM

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your notice period?
- What is your expected salary?

Willingness to travel:

- 75% (preferred)