Itsm Maintenance Support

**ITSM Maintenance Lead** **Key Responsibilities** - Lead and manage **ITSM maintenance operations** across **BMC Remedy, BMC Helix, and ServiceNow** platforms. - Supervise and mentor a team of **ITSM support engineers**, ensuring service quality, compliance, and best practice adherence. - Serve as the **escalation point** for complex incidents, problems,...

Job SummaryLenovo PCCW Solutions (LPS) is seeking a proactive and customer-focused IT Support Specialist to join our Internal IT team. This role will provide critical technical support to our employees, ensuring seamless operation of IT systems, resolving hardware/software issues, and maintaining high levels of user satisfaction. The ideal candidate will...

**Job Title**: Incident Specialist **Job Summary**: The **Incident Specialist** serves as the single point of contact responsible for managing and improving the organization’s **Incident Management process** in alignment with **ITIL best practices**. This role ensures timely resolution of IT incidents, continuous service improvement, and effective...

This role is the single point of contact to facilitates, develops, enhance and maintains the overall Incident Management process that is compliant to ITIL, and works with other team leads when process deficiencies or improvements are identified. **Core Responsibilities**: - Expert knowledge in Incident management process, procedures and standard operating...

This role is the single point of contact to facilitates, develops, enhance and maintains the overall Change Management process that is compliant to ITIL, and works with other team leads when process deficiencies or improvements are identified. **Core Responsibilities**: - Expert knowledge in Change management process in ITIL, procedures and standard...

**Job Title**: Change Management Specialist **Job Summary**: The **Change Management Specialist** is responsible for facilitating, developing, enhancing, and maintaining the overall **Change Management process** in alignment with **ITIL best practices**. Acting as the primary point of contact for change control activities, this role ensures all changes are...

Knowledge of computer system, printer and network equipment. - Monitor and maintain performance of computer systems and networks. - Knowledge of Microsoft Windows Active Directory environment. - Provide technical support and troubleshooting of hardware, software and network problems to the End User Computing (EUC). - Ability to communicate with end users and...

As an Asset and Configuration Analyst, you will be responsible for supporting overall Hardware Asset Management (HAM) and Software Asset management (SAM) aspects of the service within the IT Service Management Team.Responsibilities:Perform daily and long-term operational and strategic management of hardware and softwarePlan, monitor, and record hardware...

**Shift Leader - L1 SMC Monitoring** ▶ **Shift Leader’s Core Responsibilities**: - Oversee all activities in L1 SMC Monitoring team during the shift. - Properly arrange staff duty roster, scheduler encompassing breaks, holiday, medical leaves, emergency leaves, etc to ensure sufficient support to perform the L1 SMC Monitoring and troubleshooting. -...

Job DescriptionIT Helpdesk Support (Infrastructure and Operation)Duties and Responsibilities:IT Infrastructure monitoring:· System Up Time monitoring.· Monitor servers to ensure optimal performance, security, and reliability.· Monitor firewalls uptime and traffic to protect the network and systems.· Manage cloud environments to ensure seamless operation...