Assistant Manager, Customer Onboarding

2 days ago

Kuala Lumpur, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come._

If that interests you, read on.

About the Role

Handle and manage reviews, appeals, complaints and risk assessment portfolio.

Maintain underwriting qualities, and support to relevant distribution channels.

Provide customer friendly decision.

Handle assigned portfolio efficiently.

Roles and Responsibilities
- To review and underwrite complicated cases and achieve high settlement ratio.
- To evaluate and countersigning cases recommended by the junior underwriter, to make prudent business-focused decisions effectively and timely.
- To ensure Turn-Around-Time and service level is efficiently managed.
- Engage with business peers/partners and act as professional to liaise with Life Planners.
- To provide technical consultation/advice. Provide solution and guide agent to get the case finalized.
- Priority consultation and underwriting services for premier Life Planners.
- Able to prepare and conduct Underwriting workshop/Clinic/roadshow.
- Involved in Compliance screening related tasks and ensure continuous compliance of regulations/ procedures set for New Business Underwriting Department. Provide top priority service to all complaint cases.
- To perform other responsibilities and duties, this may be assigned from time to time by the Supervisors/HOD in order to meet operational and/or other requirements.

Minimum Job Requirements:

- Possess a tertiary qualification preferably in Medical Science or equivalent.
- Preferably with at least 5 years working experience in Life Insurance Industry in medical and financial underwriting, legal aspect of life insurance.
- Strong interpersonal & delegation skills.
- Able to share any ideas, suggestion or guidelines clearly with the team.
- Able to build good relationship & trust at all levels.
- Right demeanor & ability to produce high quality work under pressure.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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