Ap Coe Lead

**AP COE LEAD**

1. Direct Reporting Line to AP Global Performance Delivery Lead.

2. Lead AP COE team in managing daily operational activities, goal setting, team development.

**Process Performance**
- Manage E2E Process Performance, including definition, measurement and reporting performance metrics (KPIs) to senior stakeholders and customers.
- Manage E2E PtP Service Delivery (effectiveness and efficiency) covering both retained and outsourced PtP activities.
- Report to and/or represent PtP Process in cross functional governance forums (i.e. market service reviews, center operations reviews, etc.)
- Perform activities allocated to the retained organization scope as well as quality control over outsourcing partner’s service delivery.
- Conduct Partner Service Level reviews, control accuracy of supplier’s service reports.
- Manage issues (Service levels breach, service underperformance, etc.) related to supplier’s performance in collaboration with Service Partner Manager.
- Proactively resolve process performance issues and follow up with relevant stakeholders using structural problem-solving tools and methods.
- Provide end-users support on tools and systems functionalities and features (e.g. EBS, CW, etc.)

**Process Transformation**
- Support and / or drive with Global PtP Process Owner, AP Global Performance Delivery Lead and P2P Global Transformation Lead end-to-end PtP process transformation programs, including implementation of new tools, process re-design, harmonization, potential transitions, etc.
- Provide operational, process, systems and tools expertise on E2E PtP Processes and regional specific ways of working.
- Collaborate with GBS stakeholders (Service Managers, Knowledge Manager, Process Managers, Service Performance Manager, Business Analysts, Internal Audit) to identify opportunities, develop action plans, and implement process improvements.
- Recommend innovative business and technical solutions to improve operational effectiveness.

**Knowledge Retention**
- Manage the PtP process documentation, including Desktop Procedures, Training Materials, Easy Finance content and others so they are complete, up-to-date, and effectively deployed across all functions and geographies (including BPO partner).
- Work closely on design, preparation and execution of process and systems trainings.

**Risk and Compliance**
- Monitor operational effectiveness of the PtP internal controls, including ongoing update and deployment of the Risk Control Matrix (RCM)
- Perform periodical reviews of the control effectiveness for the PtP Internal Control across.
- Identify risks and issues in processes and systems.
- Manage Access Rights for Service Partner’s personnel.

**Customer Satisfaction**
- Analyze and address PTP related customer feedback, including formal and informal channels.
- Continuously seek opportunities, in collaboration with the Service Management and other functions to increase user experience with tools and system and ways of working.
- Provide solution to a wide range of difficult issues,
- Be ambassador of the changes
- Be proactive.
- Have an exceptional sense of urgency.

**Required Knowledge, Skills, Abilities and/or Related Experience**:
**Academic Qualifications**
- University degree; educational background in finance and accounting

**Languages**
- Very good language skills in English

**Experience / Hard skills**
- 5 years in accountancy/finance
- Experience with ERP accounting systems (e.g., Oracle and JDE)
- Experience in process improvement / project management
- Very good understanding of AP accounting principles

**Soft skills**
- Strong analytical skills
- Attention to details
- Customer focus mindset
- Service oriented and professional working approach
- Good interpersonal skills and the ability to work in a multicultural environment
- Process excellence approach
- Self-reliant, proactive and highly motivated
- Ability to work under pressure and work within tight deadlines
- Ability to work independently with mínimal supervision