Customer Experience Analyst

2 weeks ago

Cyberjaya, Malaysia Logicalis Australia Full time

We are looking for a Customer Experience Analyst to join our team in Cyberjaya. As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership. **Responsibilities** - Diagnose issues and provide speedy solutions, utilising knowledge to personally achieve service restoration - Escalate all unresolved problems/requests to relevant teams providing accurate categorization, assessment, and prioritisation - Perform remote diagnostic troubleshooting and checks for customer incidents **Requirements**: - A motivated and driven person with a proven IT background or a first-rate IT customer service consultant with a passion for IT/ Network/ Desktop Computing. Customer success is in your veins. You thrive on playing your part in helping customers achieve their goals. - Ideally, you will need to have a degree or formal IT qualification and/or experience in a similar role, with proven experience in IT customer service support. - Technology-wise, you must have a basic technical understanding of LAN/WAN/ Security/ Server / Active Directory/ Desktop/ Windows 10 technologies and a sound understanding of what ITIL is and MS office packages. - Preferably with at least 1 to 2 years of work experience in an IT / NOC/ Managed Services environment - You will have demonstrable problem solving skills - An analytical and systematic approach in resolution, coupled with excellent relationship management skills will see you excel - Ability to communicate fluently in English at all levels and a can do attitude is key. - This role currently operates on a permanent night shift ( Mondays to Fridays) in Cyberjaya and is a 12 months contract role **Benefits** As a valued member of **‘Logicalis Australia’** you will enjoy several benefits, such as; - Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help" - Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it - Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success. - Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid **Do I need to meet all the requirements to apply?** **About us** We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

  • Customer Experience Lead

    3 days ago

    Cyberjaya, Malaysia Logicalis Full time

    We are seeking for a Customer Experience Lead to expand our team in Cyberjaya. As a Customer Experience Lead, you will play a crucial role in managing and overseeing the day-to-day operations of the service desk team. This role ensures that IT support services are delivered efficiently, meeting SLAs and customer satisfaction goals. You will guide and mentor...

  • Video Customer Service Analyst

    2 weeks ago

    Cyberjaya, Malaysia Nasstar Full time

    **We are looking for a Video Customer Service **Analyst** to join us!** **Location**:Cyberjaya, Malaysia **Salary**:Competitive Base + Shift Allowance + Benefits **Job Type**:Permanent, Full-time **Hours**: 40h per week on a Rotational Shift Pattern covering Mornings, Afternoons, Evenings and Weekends Nasstar is a managed service specialist. We deliver...

  • Customer Experience Lead

    5 days ago

    Cyberjaya, Malaysia Logicalis Full time

    As the Customer Experience Lead within our Managed Services business, you will lead the Service Desk team providing excellent service to our managed service customers. You will monitor and drive key service stats and help coordinate resources to ensure high levels of service are maintained. While not being a technical resolver role, you will lean on your...

  • Customer Experience Lead

    1 week ago

    Cyberjaya, Malaysia Logicalis Full time

    **The Role**: As the Customer Experience Lead within our Managed Services business, you will lead the Service Desk team providing excellent service to our managed service customers. You will monitor and drive key service stats and help coordinate resources to ensure high levels of service are maintained. This role is a combination of **technical...

  • Customer Experience Engineer

    1 day ago

    Cyberjaya, Selangor, Malaysia All jobs Full time

    The RoleWe are seeking for aCustomer Experience Engineeras part of our exapnsion of our team in Cyberjaya.As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.You will be part of a dynamic team that supports a large fleet of...

  • DevOps Analyst

    1 week ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Full time

    -Our Client is a Global IT & Business Hub supporting an international logistic company. We are looking for a ServiceNow Analyst to be part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. As a DevOps Analyst, having ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module is a...

  • Logistic Analyst

    1 week ago

    Cyberjaya, Malaysia NES Fircroft Full time

    The Logistics Analyst position is responsible for making sure that the operations meet the KPIs from a customer and cost perspective. The Lubricants supply chain is on a transformation journey to support accelerated growth plans, with an enhanced focus on customer centricity and enabling associated technology. The role measures the effectiveness of...

  • Junior Risk Analyst

    2 weeks ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Purpose**: To assess counterparty risks related to money laundering, trade controls including terrorist financing or other related financial crimes. The _**Junior Risk Analyst**_ will learn the fundamentals and evelop their ability to process screenings, under the guidance of a Senior Risk Analyst. **Accountabilities**: - Ensure that all screening...

  • Network Security Analyst

    2 weeks ago

    Cyberjaya, Malaysia Logicalis Full time

    **Description** We are looking for a Network Security Analyst to join our team in Cyberjaya. As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-related requests and issues. It entails ensuring compliance with customer service level agreements and serving as the primary...

  • Network & Security Analyst

    1 week ago

    Cyberjaya, Malaysia Logicalis Full time

    **Description** We are looking for a Network Security Analyst to join our team in Cyberjaya. As a Network Security Analyst, you will be involved in following work instruction-based processes to deliver first-level support for network-related requests and issues. It entails ensuring compliance with customer service level agreements and serving as the primary...