Guest Service Associate

1 week ago

Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

**Job description**

**DUTIES & RESPONSIBILITIES**
- Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats
- Exhibits knowledge of all items on the menu list.
- Presents menus, suggests daily specials.
- Takes customer's order.
- Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
- Processes customer restaurant bills promptly and accurately.
- Cleans tables, chairs and floor area.
- Assists service team as necessary to meet or exceed guest expectations
- Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
- Informs supervisor/manager of any customer dissatisfaction.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Performs other duties required to provide the service brand behavior and genuine hospitality

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Gym membership
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Gym membership
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Work Location: In person

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