Customer Onboarding Specialist- Mandarin

1 week ago

Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding experience. By leveraging your exceptional communication skills and deep understanding of CISCO's offerings, you'll empower customers to achieve their goals and unlock the full potential of their investments.

**Key Responsibilities**:

- Engage with customers at the onset of their journey to facilitate Enterprise Agreement onboarding, utilizing both one-to-many and one-to-one engagement strategies.
- Work within a globally-consistent delivery process to provide comprehensive support for Licensing, Services, and Software onboarding, ensuring adherence to CISCO's standards of excellence.
- Utilize your expertise in lifecycle onboarding to identify and proactively manage risk areas and customer expectations, mitigating potential obstacles to successful delivery.
- Provide valuable feedback on process and offer improvements through designated channels, contributing to the continuous enhancement of CX Product Management and CX Success Programs Teams.
- Collaborate closely with peers to share best practices, refine delivery processes, and enhance the overall customer experience.
- Support early adopters by guiding them through the Customer Portal, ensuring they have the necessary tools and resources to navigate their journey effectively.
- Educate customers on technical onboarding pathways, directing them to relevant resources such as product-specific ATXs and Accelerators to accelerate their integration process.
- Facilitate the seamless transition of newly onboarded customers to the Customer Success team, ensuring they are equipped and empowered to fully utilize CISCO's offerings post-activation.
- Demonstrate a deep understanding of customer goals and align them with CISCO's offer functionality, driving value acceleration and fostering long-term relationships.

**Qualifications**:

- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Proven experience in customer-facing roles, preferably in onboarding or customer success within the technology industry.
- Strong understanding of enterprise software licensing models and services offerings.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Demonstrated ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
- Passion for technology and a commitment to delivering exceptional customer experiences.
- Familiarity with CISCO's products and services portfolio is a plus.
- Ability to work independently and as part of a collaborative team, fostering a culture of knowledge sharing and continuous improvement.

Pay: RM2,843.48 - RM8,800.00 per month

**Experience**:

- Customer support: 3 years (preferred)

**Language**:

- Mandarin (required)

License/Certification:

- CNNA (required)
- CNNP (required)

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