Credit Management Executive

1 week ago

Kuala Lumpur, Malaysia Singtel Full time

**Credit Management Executive (Consumer)**:
**Date**:14 May 2025

**Location**: Kuala Lumpur, Malaysia

**Company**:Singtel Group

**Join the Growing Team at Singtel Financial Shared Services in Malaysia***

Are you ready to embark in the exciting world of finance and technology? **Singtel Financial Shared Services (FSS)**is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team
- In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

**Why Singtel Finance Shared Services?**
- Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
- Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
- Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

**Make an Impact by**:

- Release credit blocks in the system and address requests from various departments in the blacklist mailbox
- Collaborate with the IT team and other stakeholders on system enhancements and defects resolution
- Comprehend and be familiar with consumer policies to handle shared mailbox for internal customer inquiries
- Manage ad-hoc data extraction to verify system functionality or performance and provide recommendations
- Review weekly audit report and weekly report downloading and reconciliation
- Perform routine reviews of consumer reports to maintain accuracy
- Review and process the cases in the Consumer follow-up queue
- Review work processes and recommend strategies for improvements and efficiency
- Perform monthly invoice reconciliation
- Perform additional ad-hoc duties as assigned to broaden knowledge and experience

**Skills for Success**:

- Diploma/ Degree in Business Management/ Accountancy or equivalent
- Minimum of 2 years experience and above, preferably in Telco industry
- Proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc)
- Knowledge or prior experience in CRM systems will be an advantage
- Prior experience in reviewing policies is a plus
- Experience in process enhancements and improvements is an added advantage
- Strong organizational and time management skills

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