Global Support Executive

-Job description**Why join us?**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC’s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions.

The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or gives out margin to counterparties in the general course of the business. Products covered include all OTC (Over-the-counter) derivative transactions & securities. These include locally booked interest rate, equity, credit & FX (Foreign Exchange) derivatives.

We are currently seeking a high caliber professional to join our team as a Global Support Executive - Collateral Management GSC.

**The Opportunity**:
This role sits in the Collateral Management team within the Middle office function of HSBC Markets & Securities Services.

The Collateral Management team is responsible for credit risk mitigation through the collateralisation of OTC/Repo/FX products by performing full third-party collateral management activities on behalf of our institutional client base.

The key functions of this role include the understanding of:

- Need to be a quick learner and interested in a career in banking industry.
- Ability to work in a team and also develop good relations with all internal and external stake holders.
- Good business communication both written and oral.
- Should be able to maintain highest level of client service at all times.
- Good Microsoft skills (Intermediate skills required for Excel).
- Basic knowledge of derivative products and financial markets.
- To always ensure adherence to procedures and policies.
- To ensure timely escalation of issues to senior management.
- To provide process improvement ideas and also assist in implementation of the same.
- To assist in projects and testing of new workflows and tools.
- Produce appropriate root cause analysis & follow through to eradicate the causes.
- To ensure full understanding of the products supported by the Collateral Management SSV business.
- To take ownership for career development and to show active participation in skill, product and management development.

**What you’ll do**:
**Impact on the Business/Function**:

- Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
- Primary contact for the business and clients for escalation issues.
- To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.

**Customers / Stakeholders**:

- Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
- Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
- Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.

**Leadership & Teamwork**:

- Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
- Monitor team’s performance. Productivity and quality of work are monitored and achieved. Work is organised and completed within agreed timescales, in accordance with procedures.
- Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.
- Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals.

**Operational Effectiveness & Control**:

- Prepare and Update Business Contingency Plan (BCP) for Operations Teams.
- Be aware of issues within teams. All issues / problems are fully analyzed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.
- To align process globally and to consistently ensure risk mitigation.

**Housekeeping**:

- Maintain equipment, systems and general work environment in good condition.
- Issues / problems are investigated or resolved immediately or escalated to Line Manager.

**Managing for Value**:

- Identify ways for improving service / adding value / reducing costs in line with business goals.
- Encourage and support initiatives originating within the team for im