Part-time Brew Crew

_**Our Blend**_

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
- **Brew Crew Opportunity**_

We are seeking friendly, curious, and collaborative Baristas to help deliver a world-class coffee and tea experience. As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘**Barista Academy’** from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.
- **Key Responsibilities**_

In this role, you will:

- Be a World Class Barista (& Tearista) serving our amazing customers. **You bring the passion, we provide the training**, and you share the best specialty coffee & tea with the customer.
- Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
- Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
- Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
- Handle cash transactions honestly, efficiently, and accurately.
- Care about the safety & health of our Brew Crew and customers.
- Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.
- **Your Ingredients**_
- Our Brew Crew is _**fueled by curiosity**_. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve._
- Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
- Ability to work in a fast-paced environment while maintaining attention to detail and quality.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work well both independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
- **Cafe Supervisor**_
- **Key Responsibilities**_

In this role, you will:
**1.** **Sales and Customers Service**

Maintains a profitable reputable café, that is:

- Handles cash transactions honestly, efficiently, and accurately.
- Assists in the supervision of the profitable café.
- Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
- Maintains an efficient, friendly service standard at all time.
- Politely answers the telephone and customer questions.
- Responds proactively to prevent and resolve customer service situations.
- Handles all drink and food items during preparation safely.
- Sells and serves baked goods and miscellaneous food items to customers.
- Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

**2.** **Store Operations**

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

- Completes daily report as assigned.
- Informs the Café Manager / Assistant Manager of any operational inconsistencies.
- Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
- Orders baked goods, coffee and supplies when needed.
- Performs opening and closing duties
- Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
- Reports potential safety hazards to Café Manager / Assistant Manager.
- Restocks shelves when necessary.
- Cleans the bar area, floor, grinders, take out trash, etc routinely.
- Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

**3.** **Employee Development**

Motivating & Developing crews, that is:

- Assists in the training of new employees.
- Delegates duties to Brew Crews as necessary.
- Leads by example.
- Motivates crews to maintain and serve consistent quality products every time.
- Perpetuates Company philosophy and culture.
- Schedules breaks as necessary.

So as to develop and motivate our employees.

**4.** **Product Knowledge**

Delivers consistent quality products, that is:

- Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
- Maintains the highest quality, consistent product standards.
- Oversees drink-making and ensuring that only consistent quality drinks and products are served.
- Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest sta