Trainer in Call Center/bpo Environment

1 week ago

Kuala Lumpur, Malaysia PEOPLE SOLUTIONS SDN BHD Full time

Responsible to manage and monitor report date accuracy, Standard Operation Procedure, Process Compliance, Training Dashboard for new hire and existing agents.
- To be the main contact person to client for any training related matters.
- Collaborate with local supervisor, team leader and QA for any quality issues, provide improvement plan if required.
- Attend calibration session with client from local market, supervisor and QA in weekly or monthly basis, if necessary.
- Create and maintain each training curriculum, training materials, quizzes and obtain approval from client.
- To be the responsible personnel for new hires nesting period.
- Set up and propose training schedule depends on the market needs to local supervisor and client

We recognize that businesses of all sizes and maturity can go through considerable changes for a variety of reasons. Hence, our MISSION as recruitment company that can work across multiple industries and support all types of businesses with PEOPLE SOLUTIONS.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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