Pe-maps

1 week ago

Kuala Lumpur, Malaysia Cognizant Full time

**Job Summary**

Join our dynamic team as a PE-Maps specialist where your proficiency in Thai will be instrumental in enhancing customer experiences. With a focus on customer support you will work from our office during day shifts ensuring seamless communication and support. This role is perfect for individuals with 0 to 2 years of experience looking to make a significant impact.

**Responsibilities**
- Facilitate effective communication with Thai-speaking clients to ensure their needs are understood and addressed promptly.
- Provide exceptional customer support by leveraging your language skills to resolve inquiries and issues efficiently.
- Collaborate with team members to develop strategies that enhance customer satisfaction and loyalty.
- Utilize your Thai language proficiency to translate and interpret communications accurately.
- Assist in the creation of documentation and resources in Thai to support customer interactions.
- Engage with customers to gather feedback and insights that inform service improvements.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Support the team in achieving customer service targets and objectives.
- Contribute to the continuous improvement of processes and workflows within the customer support domain.
- Ensure timely and accurate reporting of customer interactions and resolutions.
- Participate in training sessions to enhance your skills and knowledge in customer support.
- Work closely with cross-functional teams to ensure a cohesive approach to customer service.
- Demonstrate adaptability and a willingness to learn in a fast-paced environment.

**Qualifications**
- Possess novice-level proficiency in reading writing and speaking Thai.
- Have a strong interest in customer support and a desire to develop skills in this area.
- Exhibit excellent communication skills and a customer-centric mindset.
- Show a willingness to work collaboratively within a team-oriented environment.
- Display a proactive approach to problem-solving and customer engagement.
- Demonstrate the ability to manage multiple tasks and priorities effectively.
- Possess a keen attention to detail and a commitment to delivering high-quality service.

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