Hiring for customer Service

6 days ago


Kuala Lumpur, Malaysia Quess Corp Limited Full time

Deliver excellent services and make every encounter a delightful experience for every customer. - Educate customers about products and services and inform them of various self-help channels. - Identify opportunities to upsell relevant products whenever possible - Ensure that all actions are taken to handle a customer's inquiry/problem/complaint are in compliance with the company standard operating procedures & policies, and to escalate the matter to the relevant higher authorities in the event of exceptions. - Maintain confidentiality of customer's data in line with the company's PDPA policies - Flexible in your role and be able to work cross-functionally i.e., as a backup staff across all CS units, or any other location assigned by the management.
- To attend all required and necessary meetings and training sessions arranged by the department/company as and when required. - To assume any other ad hoc duties assigned by the Management, whenever required



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