Customer Service Specialist

4 days ago

Air Itam, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

**About the Company**

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
- Support customers to place online orders with the client.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.

**Job Requirements**
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have **C1 level English Language Proficiency **(reading, writing, speaking and aural comprehension)
- **Minimum of 1 year work experience** in customer services / sales related
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- **Must be able to speak, read and write in English**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Salary**: RM2,700.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Penang Hill (required)

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