Operations Analyst

**About the Role**: Position Summary
Duties & accountabilities
Perform KYC tasks, including monitoring and tracking of the KYC records
Conduct detailed reviews of customer profiles and documentation to verify their identity.
Maintain accurate records of customer information
Review all information and documentation ensuring compliance with local regulations and OSTTRA standards
Monitor client profiles according to policy requirements
Follow up with clients to obtain required information for KYC process
Collaborate with various departments, including compliance, risk, and legal team
Requirements and Qualifications
Fresh graduate
Ability to work in a fast-paced environment with client orientation
Eager to learn and work with various departments in the company.
Excellent verbal and written communication skills.
Ability to multitask and Cope well under pressure.
Able to work independently with mínimal supervision
Open-minded, flexible, and willing to adapt to changing situations
Be flexible regarding hours including weekends and public holidays
Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.
**Department overview**: OSTTRA provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.
OSTTRA Operations & Client Support provides operational and technical day-to-day customer support for all services supported within the OSTTRA suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation. Company Overview
OSTTRA, 50/50 owned by CME Group and S&P Global, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group’s optimization businesses -Traiana, TriOptima, and Reset - and S&P Global’s MarkitSERV, headquartered in London.
About OSTTRA
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
What’s In It For You?

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Recruitment Fraud Alert**:

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- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID**: 317728
**Posted On**: 2025-07-08
**Location**: Penang-Jalan, Pulau Pinang (Penang), Malaysia