General Manager of Operations

2 weeks ago

Puchong, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Key Responsibilities**:

- Operational Strategy and Execution: Develop and implement operational strategies that enhance efficiency, quality, and customer satisfaction. Ensure all operations align with the company's strategic goals.
- Team Leadership and Development: Lead, motivate, and develop the operations team, fostering a culture of excellence and continuous improvement.
- Process Improvement: Identify opportunities for process optimization and implement solutions to streamline operations, reduce costs, and improve service delivery.
- Performance Management: Monitor operational performance against key performance indicators (KPIs), setting objectives for improvement.
- Compliance and Quality Control: Ensure all operations comply with legal and regulatory requirements and meet quality standards.
- Supplier and Inventory Management: Oversee supplier relationships and inventory management to ensure product availability and cost-efficiency.
- Customer Satisfaction: Implement initiatives to enhance customer satisfaction and address customer feedback effectively.

**Qualifications**:

- Bachelor's degree in Business Administration, Operations Management, or related field. Master’s degree or professional certifications are advantageous.
- At least 10 years of experience in operations management, preferably in the food and beverage or retail industry, with a minimum of 5 years in a senior management role.
- Proven track record of operational improvement and expertise in process optimization.
- Strong leadership, team management, and communication skills.
- Proficient in English and Bahasa Malaysia; Korean language skills are a bonus.

Pay: RM12,000.00 - RM14,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Leadership style?
- How do you keep up with the most recent business procedures and trends?
- Tell us about a time when you adapted to a new technology at work.

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