Front Office Assistant

6 hours ago

Nusajaya, Malaysia LEGOLAND® Malaysia Resort Full time

**Position Summary**:
Front Office Assistant responsible for guest registration, guest check-out and cashiering. The position is also responsible for facilitating or providing assistance in case of guest queries/requests. The Associate shall provide efficient service to guests at the Front Desk and ensure implementation of policies and procedures in line with the standards of LEGOLAND Hotel Malaysia.

**Scope and Responsibilities**:

- Checks house status - check supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
- Obtains briefing from previous shift on outstanding matters requiring further attention..
- Performs check-ins and check-outs efficiently, ensuring guests’ satisfaction.
- Assists guests in completing registration form, reviewing entries to ensure important details are included.
- To prepare registration card, park tickets and all relevant materials for FIT guests and groups before their arrival.
- To be alert and ready without any delay at all times to provide immediate attention for approaching guest. To answer telephone calls promptly but courteously. Never let the telephone ring more than three times.
- To be discreet when giving guests names and room numbers over the counter or through the telephone conversation.

**Background and Experience**:

- A minimum of one (1) year experience in guest service or related role.
- Strong guest service, interpersonal and communication skills are required.
- Knowledge and experience in using Opera system and Microsoft Office Products (Words, Excel, Access and Power Point) is an advantage.
- Bi-lingual ability in oral and writing will be an added advantage.

**Education**:
A minimum of SPM certificate, Diploma in Hospitality Management or Equivalent.

**Additional Information**:

- Malaysian.
- Fully vaccinated.
- Willing to work flexible hours, including evenings & weekends to support hotel operations.

**Job Types**: Full-time, Part-time

Application Question(s):

- Have you received the booster dose vaccination?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Hotel Front Office: 1 year (preferred)

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