Assistant Restaurant Manager

**Daily Operations Support**:

- Assist in supervising daily front-of-house and back-of-house operations.
- Ensure customer orders are fulfilled promptly, accurately, and efficiently.
- Monitor food preparation and service procedures to maintain speed and quality.
- Support in managing store opening, closing, and shift handovers.
- Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.

**Team Supervision & Development**:

- Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.
- Provide on-the-job coaching and guidance to team members, especially new hires.
- Monitor team performance and discipline, and report issues to the Restaurant Manager.
- Promote a positive and productive work culture.
- Provide on-the-job training and support new staff onboarding alongside the Manager.
- Recognize and reward team achievements to encourage motivation and accountability.
- Support with the daily prep plan, stock level checks, and allocation of duties before each shift.
- Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.
- Supervise and coach team members on brand standards and operational procedures.
- Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.

**Health, Safety & Cleanliness**:

- Ensure compliance with food safety, hygiene, and sanitation standards.
- Conduct temperature and cleanliness checks across food prep and dining areas.
- Reinforce staff adherence to SOPs, health protocols, and brand standard.
- Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.
- Monitor equipment and facility cleanliness, report maintenance issues promptly.

**Customer Experience**:

- Lead by example in delivering excellent customer service and ensuring customer satisfaction.
- Handle basic customer feedback and escalate major issues to the Restaurant Manager.
- Support staff in managing crowd control during peak periods.
- Ensure a consistent, high-quality customer experience by actively engaging on the floor (FOH).
- Handle customer complaints and escalate when necessary, ensuring corrective actions are taken.

**Marketing Activation & Local Engagement**:

- Communicate important updates, promotions, and operational changes to team members.
- Assist with basic reporting tasks, including sales summaries, customer feedback logs, and shift handover notes.
- Use shift reporting tools (e.g., delivery performance, upselling results) to identify areas of improvement.
- Promote upselling and support the team in meeting daily sales targets.
- Help implement and track local promotions or national campaigns.

**Stock Control/Management/Ordering**:

- Monitor usage and report discrepancies or wastage to the Restaurant Manager.
- Ensure proper storage, labelling, and traceability practices are followed.
- Support in daily inventory checks, stock rotation, and monitoring of usage.
- Alert the Restaurant Manager on low stock levels or discrepancies.
- Assist in receiving deliveries and ensuring proper storage of goods.

**Ad-hoc Responsibilities**:

- Support any ad-hoc tasks, special assignments, or projects as requested by the superior or the company.
- Remain flexible to support cross-company initiatives, internal events, audits, or urgent business priorities as needed.

**Requirements**:

- **Education & Experience**:_

**Qualifications**:

- Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
- Food Handler Certificate and Health & Safety Certification (as per local regulation).

**Experience**:

- Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.
- Prior team lead or supervisory experience is preferred.

**Skills & Competencies**:

- Strong knowledge of QSR systems and operational best practices.
- Strong leadership and team management abilities.
- Good communication and interpersonal skills.
- Proficient in inventory control, scheduling, and basic financial management.
- Hands-on leadership with the ability to coach and energize a young team.
- Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.
- Ability to work under pressure in a fast-paced environment.
- Ability to work flexible hours, including weekends and holidays.
- **Benefits**_

**Perks & Benefits**:

- Basic salary up to RM 4500 ++
- Annual Leave
- EPF, EIS and Socso
- Comprehensive Medical Benefits for Employees & Dependents
- Dental and Optical
- Insurance Coverage & Maternity Coverage
- Travelling and Meals Allowance - If needed
- Performance Bonus
- Career Development

**Additional Benefits**
- Training Provided

**Job Types**: Full-time, Permanent

Pay: RM3,511.18 - RM4,534.01 per month

**Benefits**:

- Dental insurance
- Health insurance
- M