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Retail Operations Executive

2 weeks ago

Kuala Lumpur, Malaysia NSK GROCER (KL) SDN BHD Full time

**Department**: Retail Operations
**Reports to**: Retail Operations Manager / Store Manager
**Location**: NSK branch Kuala Lumpur / Selangor

**Job Summary**:
The Retail Operation Executive is responsible for ensuring smooth day-to-day operations of the supermarket by coordinating between departments, managing staff performance, maintaining inventory accuracy, and enhancing customer experience. This role plays a vital part in optimizing store efficiency and achieving sales and operational targets.

**Key Responsibilities**:

- Oversee and support the daily operations of the supermarket to ensure efficiency and excellent customer service.
- Monitor staff scheduling, attendance, and performance to maintain optimal manpower coverage.
- Coordinate with purchasing and warehouse teams to ensure timely stock replenishment and accurate inventory levels.
- Implement and monitor merchandising standards, promotions, and pricing strategies in line with company guidelines.
- Address customer complaints and feedback professionally, aiming to enhance customer satisfaction and retention.
- Conduct regular store inspections to ensure cleanliness, safety, and compliance with health and safety regulations.
- Analyze sales performance, customer trends, and operational data to recommend process improvements.
- Assist in training, coaching, and mentoring frontline staff to maintain high levels of performance and service.
- Ensure adherence to all company SOPs and policies, including cash handling, loss prevention, and security.
- Prepare reports on store performance, sales targets, shrinkage, and operational issues for management review.

**Requirements**:

- Diploma/Degree in Business Administration, Retail Management, or related field.
- Minimum 2-4 years of experience in retail or supermarket operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Good problem-solving and decision-making skills.
- Proficiency in MS Office and POS systems; knowledge of inventory or ERP systems is an advantage.
- Ability to work in a fast-paced, customer-facing environment, including weekends and holidays.

**Preferred Attributes**:

- Hands-on, proactive, and results-oriented.
- Detail-oriented with strong organizational and time management skills.
- Familiarity with retail KPIs, merchandising practices, and store layout planning.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- How many years of experience in Retail / Supermarket?
- How much is your expected salary?
- How many day of notice period

Work Location: In person