Customer Care Executive

10 hours ago

Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

As a **Customer Care Executive**, the employee will serve as a liaison to provide product and service information, and resolve any issues that customers may encounter with accuracy and efficiency.

**Key Responsibilities**:

- Uphold service standards by responding effectively to customer inquiries, managing challenging situations/customers, and ensuring prompt turnaround for all service requests with consistent quality.
- Exceed customers’ expectations in terms of service quality and accuracy of information.
- Identify and drive process improvements to ensure an excellent customer experience, timely service delivery, optimal productivity, and effective resource management.
- Sustain and enhance qualitative results while adhering to the Standard Operating Procedures (SOPs) of the unit, division, and company.
- Collaborate within the team to achieve target elements and service level agreements (SLAs).

**Requirements**:

- Able to converse **fluently in English and Bahasa Malaysia.**:

- Minimum education: SPM/Diploma
- Fresh graduates are welcomed to apply

**Career Benefits**
- Career Growth: Opportunity for progression to a managerial position in the future.
- Training & Development: Provided with both internal and external training to enhance communication and business writing skills.
- Additional Benefits: Performance incentives

**Employee Benefits**:

- Health insurance
- Maternity and paternal leave
- Opportunities for promotion based on performance

**Job Types**: Full-time, Contract

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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