Technical Support

Company DescriptionSankyu Tech Sdn Bhd is a wholly-owned Bumiputera company established in 2013, specializing in IT solutions for the Gold & Jewelry Industry. The professional services provided by Sankyu are certified by global recognition and licensed bodies.Role DescriptionThis is a full-time on-site role for a Technical Support position located in Bandar...

Handle customer enquiries, i.e. to provide quotation and technical information. - Supports tender documentation work when required. - Involve in the procurement and delivery of goods. - Provide pre-sales technical assistance, product demonstrations, customer education on using the products supplied. - Troubleshoot simple technical issues and provide prompt...

1. To be responsible for the Technical Support and Projects Delivery for IT services, specialize in IT Security Solutions and Products. 2. Facilitate the definition of project scope, goals and deliverable of project for all business/services partner and client. 3. Participate in systems roll out implementation inclusive of setup, installation,...

1 To be responsible for the Technical Support and Projects Delivery for IT services, specialize in IT Security Solutions and Products. 2 Facilitate the definition of project scope, goals and deliverable of project for all business/services partner and client. 3 Participate in systems roll out implementation inclusive of setup, installation, documentation,...

**Key Responsibilities**: - To implement and provide daily maintenance support of the network & infrastructure related equipment by analyzing requirement, resolving problems, installing hardware/software and supporting internal IT helpdesk. Backup & restore; IT Asset & User Access Right maintenance & management. - Facilitate and interacts with internal and...

Job ResponsibilitiesProvide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care.Troubleshoot and diagnose hardware, software, and network issues over the phone and email, guiding customers through step-by-step solutions.Conduct remote support sessions using remote...

**Key Responsibilities**: - Act as the main contact for customers’ aftersales questions and concerns. - Resolve issues with product defects, repairs, and replacements quickly and professionally. - Track and manage aftersales service cases by following up with clients - Arrange technician team to assist clients - Report common issues to improve products...

**Key Responsibilities**: **Event Planning and Coordination**: - Collaborate with the Event Manager to define event objectives, themes and deliverables. - Assist in creating detailed event timelines, schedules and action plans. - Coordinate with vendors, suppliers and contractors for event setups, materials and services. - Handle venue bookings and ensure...

As Digital Touchpoints Manager, you will be responsible for the operational execution of digital topics in OneWeb, DMP, Social & Media as well as refinement and adaptions of regional strategies, steering markets and agencies to evaluate and develop efficient Customer Services relevant business improvements. **Responsibilities**: End to end campaign...

**Job purpose**: The Sales Specialist is responsible for achieving targeted sales growth for a specific category of product. **Duties**: - Manages a range of products (Pastry). Conducts required daily sales visits and ensures achievement of required sales and profit margin targets on the pastry category - Identifies sales opportunities (new account or new...