Patient Relations Officer
2 weeks ago
Attend to walk-in and phone enquiries from patients and visitors in the outpatient department.
- Provide accurate information regarding services, appointments, and procedures.
- Uphold excellent customer service standards - greet patients with a smile, maintain eye contact, and communicate politely.
- Conduct regular rounds in outpatient areas to monitor patient flow and address any concerns.
- Assist in resolving patient issues to ensure a smooth and positive experience.
- Coordinate and assign tasks to ensure efficient operation of the outpatient front-line services.
- Track and report customer service performance metrics such as waiting times and patient feedback.
- Perform any other related duties as assigned by the management.
**Job Requirements**:
- Diploma or Degree in Nursing, Hospitality, Healthcare Management, or related field.
- Minimum 3 years’ experience in a hospital or healthcare environment, preferably in outpatient services.
- Able to work 6 days a week, including weekends or public holidays when required.
- Strong communication skills in Bahasa Malaysia, English and Mandarin.
- Excellent problem-solving, interpersonal, and organizational skills.
- Able to remain calm and professional under pressure.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 07/14/2025
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