Airline Customer Service

7 hours ago

Subang Jaya, Malaysia IGT Malaysia Full time

**Responsibilities**
- Handling pre-online, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation through various channels.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Acknowledging and resolving customer complaints through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Strong English communication**:English (B2 Level)**:

- Minimum **1 year of Customer Service** experience handling inbound calls
- Experience in airline customer service or handling international market would be an added advantage.
- Applicants must be willing to work on **evening and night shift.**:

- Each Shift consists of **9 working hours** included 1-hour break-time

**Perks we offer**:

- **Competitive salary package**:

- Attractive annual Leaves
- EPF, SOCSO provided
- Transportation allowance
- **Medical insurance and coverage**:

- **Dental and optical allowance**:

- Employee corporate deals and discount
- Career development and growth
- Convenient Workplace (connected to **LRT/KTM Subang Jaya**)
- Full training program is provided
- It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds._

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected basic salary?
- Are you able to commit to working in evening and night shift?
- Would you be able to start on 17 March 2025?

**Experience**:

- Customer service: 1 year (required)

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