F&b Manager

8 hours ago

Shah Alam, Malaysia GLENMARIE HOTEL & GOLF RESORT Full time

The **Food & Beverage Manager** will manage the food & beverage operations of **Glenmarie Hotel & Golf Resort and Glenmarie Golf & Country Club **to ensure quality service and standards; whilst also responsible to deliver a unique guest experience. In addition, He/She will ensure compliance on regulations concerning health, safety and any other statutory requirements by the local authorities.

**JOB RESPONSIBILITIES**

Key responsibilities to include:

- Manage day-to-day staff requirements, plan and assign work, establish performance and development goals for team, mentor and coach provide regular feedback to manage conflict and performance in the department.
- Educate and train team on local & safety regulations, ensure team is trained on quality and service standards, provide them with the tools and resources.
- Ensure all F&B equipment are in operational conditions, facilities including banquet/meeting areas are cleaned and properly stocked according to anticipated business volume.
- Establish and achieve quality and guest satisfaction goals, manage all guest queries, complaints and request courteously and promptly to ensure optimum guest satisfaction.
- Work closely with Marketing & Communication Manager on food & beverage marketing programmes; monitor local competitors and industry trends. Responsible to review and approve menu design and concepts with the Executive Chef.
- Ensure proper food & beverage inventory are conducted according to procedures; determine minimum & maximum stocks for all food, beverage, material and equipment
- Keep up to date on current market trends and local changes that impact guest satisfaction and recommend/implement strategies to be adopted
- Participate in the preparation of the annual departmental operating budget; monitor monthly budget and control expenses focusing on food, beverage and labour costs.
- Collaborate with the Catering sales team to identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experience with good value.
- Ensure all revenues streams are handled in a secure manner.
- Monitor staffing and labour standards to manage costs
- May also serve as manager on duty.

**The minimum qualifications for the position**:

- Diploma or Bachelor’s degree in Hotel Management / Catering.
- Minimum of 5 years experience leading a F&B team in a mid to large scale operation (hotel and banquet).
- Experience in brand and non-brand experience, strong banquet experience.
- Renovation/reconceptualization experience is an advantage.
- A Malaysian with experience working abroad is an advantage
- Computer skills (Microsoft Office and strong Excel skills)
- Creative and hands on.
- Willing to work on weekends and holidays if required.

Pay: RM9,000.00 - RM12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Rotational shift

Application Question(s):

- What is your expected monthly basic salary and how much notice are you required to give your current employer?

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