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Customer Backend Specialist

2 weeks ago

Bangsar South, Malaysia Brandt International Sdn Bhd Full time

Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.
- Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
- Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.
- Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.
- Verify documentation provided by drivers and update our system with new vehicle details promptly.
- Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
- Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
- Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
- Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.
- Preferrable 1 year customer service or backend support experience
- Must be able to read and write Traditional & Simplified Mandarin

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,200.00 - RM4,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Overtime pay

Work Location: In person

Expected Start Date: 01/02/2025