Associate, Fibre Processing
9 hours ago
Key Responsibilities
Manage incoming Fibre Application to Activation including the below
- Engage customer via Whatsapp & Call (if necessary) to address their enquiries on Fibre Product.
- Secure customer appointment & liase with partners closely to secure appointments - where needed
- Explain & set expectation on Product & terms and conditions on Fibre Installation.
- Willing to explore & adapt new ways to manage customer experience
- Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
- Respond to incoming customer issue on technical issues (Optional)
- Manage remote troubleshooting, problem assessment & close follow ups with customers
- Manage relationship with external service providers to coordinate service & meet SLAs
Contribute to overall customer satisfaction score.
Key Requirements:
Contribute to overall customer satisfaction score.
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