Guest Service Agent

8 hours ago

Kuantan, Malaysia RIMBUN DAHAN SDN. BHD. CO THE KASTURI RESORT Full time

**JOB SUMMARY**

1.Responsible for initiating an outstanding guest experience by ensuring passionate, competent and efficient service is provided at all times through a high level of guest service.
2.As an initial contact person for hotel guests, the Hotel Ambassador presents hotel services and products in a positive, courteous and enthusiastic manner.
3.Enthusiastically welcome and greet guests, provide superior public relations and assistance to patrons and employees.
4.Respond to and handle any incidents that occur on property in a prompt and professional manner. Responsible for the safety and security of all guests and employees in the hotel lobby.
5.Complete reports and enforce hotel policies.

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Overtime pay

Work Location: In person

Expected Start Date: 06/01/2025

  • Guest Service Experience

    2 weeks ago

    Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    **HYATT REGENCY KUANTAN RESORT** **Guest Service Experiences** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

  • Resort Guest Service Ambassador

    2 weeks ago

    Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time

    Customer Service - Delivers the service sequence and provide exceptional guest service at all times. - Provides excellent service to internal customers as appropriate. - Be familiar with the Resort’s products and services and policies. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through...

  • Guest Ambassador

    2 days ago

    Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    **HYATT REGENCY KUANTAN RESORT** **Guest Ambassador** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and...

  • Guest Service Officer

    1 week ago

    Kuantan, Malaysia The Zenith Hotel Sdn Bhd Full time

    Acts as the forefront of customer service. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. To ensures that guests are happy from the moment they step into the hotel until they leave. **Salary**: From RM1,500.00 per month **Experience**: - hotel: 1 year (preferred)

  • Guest Ambassador

    1 week ago

    Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    **HYATT REGENCY KUANTAN RESORT** **Guest Ambassador** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and...

  • Guest Experience Manager

    2 weeks ago

    Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    **HYATT REGENCY KUANTAN RESORT** - Guest Experiences Manager_ **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

  • Guest Experience Manager

    1 week ago

    Kuantan, Malaysia Hyatt Regency Kuantan Resort Full time

    **HYATT REGENCY KUANTAN RESORT** **Guest Experiences Manager** **Customer Service** - Provides excellent service to internal customers as appropriate. - Assist in greeting and checking-in VIP and Long Stay guests. - “Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room...

  • Guest Experience Manager

    2 days ago

    Kuantan, Pahang, Malaysia AHA Full time 4,000 - 48,000 per year

    Key Responsibilities:Oversee daily guest services and ensure a smooth check-in/check-out experience.Handle guest inquiries, special requests, and resolve complaints professionally.Monitor guest satisfaction and implement initiatives to improve service quality.Coordinate with Front Office, Housekeeping, and F&B to ensure seamless operations.Supervise and...

  • Guest Experience Manager

    2 days ago

    Kuantan, Pahang, Malaysia Hyatt Regency Kuantan Resort Full time 40,000 - 60,000 per year

    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience in...

  • Guest Experience Manager

    1 week ago

    Kuantan, Malaysia Tomtek Malaysia Sdn Bhd Full time

    **JOB POSITION: GUEST EXPERIENCE MANAGER - CUSTOMER SERVICE** **DEPARTMENT: FRONT OFFICE** **LOCATION**:5 STAR HOTEL, KUANTAN** **SALARY: RM5,000 - RM5,500** **JOB DESCRIPTION**: A Guest Experience Manager operates within the hospitality or entertainment sector, focusing on enhancing guest satisfaction. Responsibilities entail training staff in customer...