Service Desk
2 weeks ago
**Job Description**:
- Taking ownership of faults and managing them in a logical and methodical manner 24x7.
- Correctly logging incidents and faults, categorizing and prioritizing in line with procedures
- Conducting full e2e diagnostics to enable first point of contact fault resolution
- Ensuring all faults are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Diagnosing and resolving problems to the customers satisfaction
- Maintain and develop own knowledge and skills to assist with first time fault resolution
- Identify and escalate repeat issues or service delivery into service management teams
- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
**Requirement**
- Education: Bachelor Degree in Computer Science or Electrical/Telecom Engineering
- 1-2 years of working experience in the IT/Telco industry
- Familiar with working on MS Word, Excel, Power Point
- Keen interest in networking and 5G technology
- Must be able to demonstrate a customer first approach to support
- ability to liaise and communicate confidently and professionally with customer representatives at all levels
- Natural aptitude for trouble shooting & problem solving
- Solid experience in a helpdesk or technical support environment
- Highly organized and able to work on own initiative to complete the range of tasks required
- Flexible and willing to work outside core business hours as required
**Job Types**: Permanent, Contract
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
**Experience**:
- working experience in the IT/Telco industry: 1 year (preferred)
-
Service Desk Support
2 weeks ago
Bandar Utama, Malaysia Quess Full timeProvide support to Authorized Users on both a reactive and a proactive basis. - Manage Incidents from Authorized Users relating to the Services. - Manage Service Requests from Authorized Users relating to the Services. - Communicate to Authorized Users in English (we also need Mandarin& Cantonese), or other language(s) using terms that are clearly understood...
-
Front Desk Concierge
1 week ago
Bandar Sunway, Malaysia Ytl Land Sdn Bhd Full time**Responsibilities**: - We’re looking for a fun & cheerful person to join us as a Front Desk Concierge.**Responsibilities**: 1. Provide the best level of courteous and professional services to customers and speak with customers with clear, polite and professional voice. - 2. Attentive, focused and confident responding to face-to-face / call enquiries and...
-
Vacancy Front Office
16 hours ago
Bandar Sunway, Malaysia HOTEL ZAMBURGER SUNWAY LAGOON Full timeFRONT OFFICE HOTEL : CUSTOMER SERVICE, FRIENDLY, KNOWING ABOUT SYSTEM COMPUTER, HANDLING CUSTOMER HOUSEKEEPING : CLEANING THE ROOM CAN CALL : 017-2824031 (Mr Vicky) ADDRESS : Sunway Metro, 27, Jalan PJS 11/28b, Bandar Sunway, 46150 Petaling Jaya, Selangor **Job Types**: Full-time, Permanent **Salary**: RM1,500.00 - RM1,900.00 per month **Job Types**:...
-
Retention Team
3 days ago
Bandar Sunway, Malaysia Brandt International Sdn Bhd Full timeJob description: - Great Career Growth & Self development opportunity - Salary package (High basic salary + Sales incentive + OT allowance) - Commission can earn up to RM 2500 - Working with reputable communication service provider company Job Responsibilities: - Outbound call to save customer from churning from Company network. - Provide accurate,...
-
Bellman (Sunway City Kuala Lumpur Hotels)
1 week ago
Bandar Sunway, Malaysia Sunway Group Full time**_Sunway Resort Hotel_** - Bandar Sunway **Description**: Company DescriptionSunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian...
-
Receptionist cum Admin
16 hours ago
Bandar Sunway, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time 36,000 - 48,000 per yearGreet and welcome visitors in a professional and courteous manner.Answer, screen, and direct incoming phone calls promptly and efficiently.Manage the reception area, ensuring it is clean, organized, and presentable at all times.Handle incoming and outgoing mail, courier services, and general correspondence.Maintain visitor logs and issue visitor passes where...
-
Assistant Chief Concierge
2 weeks ago
Bandar Penawar, Malaysia Marriott International, Inc Full time**Additional Information** **Job Number**24170593 **Job Category**Rooms & Guest Services Operations **Location**The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia, 81930 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...
-
Assistant Chief Concierge
5 days ago
Bandar Penawar, Malaysia Marriott International, Inc Full time**Additional Information** **Job Number**25015349 **Job Category**Rooms & Guest Services Operations **Location**The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia, 81930 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...
-
Assistant Chief Concierge
2 weeks ago
Bandar Penawar, Malaysia Marriott International, Inc Full time**Job Number** 24170593 **Job Category** Rooms & Guest Services Operations **Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...
-
Front Desk Executive
3 days ago
Bandar Utama, Malaysia Edutronic Sdn Bhd Full time 480,000 - 720,000 per yearRoboThink is a STEM edu-tainment company specialising in robotics and the coding programmes for students aged between 5 to 15 years. We are looking for energetic, dynamic, and friendly person for growthThe person must be able to work on weekends .A brief job description of the role:Interact with customers in person, on the phone and online, attend to their...