Operations Integration Specialist

1 week ago

Kuala Lumpur, Malaysia HNPS Enterprise Full time

While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Do Net. Or Python
- You work well in a team with a diverse group of people from all over the globe and in different time zones.
- You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
- While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
- You’re cool under pressure and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
- You thrive in a reactive support environment and can also drive proactive improvements where you identify them.
- You have strong organization and prioritization skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
- You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
- You have +3 years in a technical support role, and are familiar with common support tooling and terminology like Kibana, Web service, Zendesk
- Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.
- Monitors inbound/outbound global payments transactions flow.
- Detect anomalies & errors in the payment instructions delivery process
- Resolve or escalate to additional functional teams
- Provide support to existing partners by resolving incidences in a timely fashion.
- Design and execute reports so a strong data manipulation skillset is recommended
- Familiar with APIs concepts, systems processes, networking concepts.
- Familiar with Financial Accounting concepts
- Familiar with Bank Deposit concepts
- Capacity to handle and fully understand a wide range of business rules concepts
- Capacity to coordinate calls, in English, with third party partners to troubleshoot service issues.
- Capacity to do investigations around payment process

**Job Types**: Full-time, Permanent

Pay: RM4,115.91 - RM13,387.96 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Work Location: In person

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