Manager, Complaint Handling, Bcm

Job ID: 35683 Location: Bukit Jalil KL, MY Area of interest: Customer Services Job type: Regular Employee Work style: Opening date: 13 Aug 2025 **Job Summary** - We are looking for an experienced and skilled Complaint Manager, with in-depth knowledge of banking products and regulatory frameworks, excellent communication skills, and a proven track record...

Manager, Customer Advocacy (Complaint Management) **If you are looking to excel and make a difference, take a closer look at us...** As a Customer Advocacy manager, your key responsibility is to manage complaints received from all channels within the bank and the position requires you to ensure the complaints are attended to, handled and resolved in...

-Job description **Some careers grow faster than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. At...

-- - **Responsibilities include**: - Coordinate intake of client complaints, including inputting and maintaining complaints within the database, communicating with Branch Compliance Managers, preparing and handling complaint acknowledgement letters, obtaining the required documentation and supporting material to prepare the complaint file for analysis. -...

ResponsibilitiesOversee and manage all trading-related complaints, ensuring timely resolution, regulatory compliance, and team adherence to standards.Design, implement, and maintain complaint-handling processes (SOPs, FAQs, training materials), and ensure they are effectively applied by the team.Analyze complaint data to detect patterns or systemic issues,...

YOUR ROLEAccurately log, acknowledge, and manage customer complaints within agreed timelines, ensuring compliance with regulatory requirements.Take full ownership of complaint investigations, conducting thorough root cause analyses to identify underlying issues and drive effective resolutions.Partner with internal departments and key stakeholders to ensure...

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Role: Improve the company’s risk management and business continuity framework, policies, and practices of Tranglo Group of Companies **Responsibilities** (a)Risk Management - Plan and coordinate risk assessments, reviews and action plans for every department - Identify key risks and create mitigation plans using tools like RCSA, RR, BIA, KRI and IMDC -...

Our client is a leading solutions provider in the oil and gas industry, the company specializes in delivering high-quality products and services tailored to the exploration and production sector. We are seeking a person skilled and experienced in corporate governance and sustainability to join their dynamic organisation. The successful candidate will be...