Analyst I

**Job Description**:
Job Title: Analyst I

Date: 2021

Division/Department: Recovery Audit

**Location**:
Reports to: Management

**Service Line**: Recovery Audit

**Band**:2 - Specialized Support***

**Zone**:NA

**Type of position**:
Full-time Temporary
- Part-time Other

**FLSA Status**:Hours____ / week
- Exempt Not applicable
- Non-exempt

**JOB DUTIES & RESPONSIBILITIES**:

- Conducts audits using client data to identify errors and recover revenue
- Finds, supports, and documents audit and claims operation.
- Produces claims
- Updates claims management system
- Bills claims to client
- Reviews contracts, agreements, paperwork, and electronic documents
- Inspects and evaluates client financial information
- Provides vendors with claim back-up information
- Packages claims for vendor and/or client
- Conducts buyer, contract and document pulls as required
- Provides support for audit team.
- Actively contacts vendors as part of the claim production process
- Independently produces written correspondences to vendor inquiries.
- Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
- Produces number and dollar volume of claims goals as defined by team leader and/or management.
- Adheres to the overall timing and deadline of an audit cycle.

**REQUIRED WORK EXPERIENCE**:

- Extensive PC skills including knowledge of Microsoft Office and preferably database experience

**FUNCTIONAL COMPETENCIES**:
**_ Domain/Industry Knowledge & Focus_**
- Understands the core concepts and tasks of recovery audit
- Familiar with assigned customer base
- Basic understanding of commercial recovery productivity
- Little to no understanding of broader industry
- Able to effectively review one project or vendor complexity level after training period

**_ Data Analysis_**
- Competent at using ERP for assigned tasks
- Competent at designing and using simple query tools
- Ability to analyse large data sets
- Able to learn review tools used quickly with few, if any, technical barriers to reaching effective level of performance

**_ Problem identification & Resolution_**
- Finds solutions to underlying issues through structured analysis
- Proactively analyses, identifies, and seeks relevant information from a wide variety of sources

**_ Claim Production & Quality_**
- Meets and strives to exceed claims goals
- Consistently produces at or above average claim totals or claim counts for similarly rated employees on like projects or vendor complexity levels
- Competent at standard tools and processes for audits and claims
- Performs entry-level audit tasks with supervision
- Identifies variances and/or errors in the procurement and payment processes
- Able to learn while doing (i.e., produce claims while learning the process)
- Produces accurate work
- Seeks feedback on quality of work
- Maintains paybacks and cancel % in line with expectations

**_ Client & Supplier Management_**
- Interfaces effectively with suppliers as needed to explore basic claim support and topics
- Able to ask relevant and focused questions of trainers or more senior employees to deepen concept knowledge and skill set, either in person or in writing
- Shows organization of information given and demonstrates ability to adapt work practices in response to instruction with limited training/instruction repetition needed

**BEHAVIORAL COMPETENCIES**:
**_ THINKING_**

**_ Maintains a Client Focus_**
- Delivers on commitments to clients
- Understands clients stated needs and requirements
- Communicates with vendors in professional and timely manner
- Meets clients’ needs
- Maintains positive relationships with clients and vendors

**_ RELATING_**

**_ Communicates with Impact_**
- Communicates in clear and concise manner
- Values and listens to others
- Adapts communication to different audiences
- Shares information in a timely manner

**_SELF-MANAGING_**

**_ Displays Emotional Intelligence_**
- Remains calm and composed with day-to-day challenges
- Maintains focus when under pressure
- Recovers from setbacks typical to role
- Adapts to changes and shifting requirements, and maintains openness to new approaches
- Aware of own emotions and reactions
- Builds positive and trusting relationships with colleagues
- Sees the positive in people, situations, and events

**_ Organizes & Prioritizes_**
- Organizes info to complete daily work
- Plans and performs work in systematic way
- Seeks guidance with competing demands & priorities
- Manages tasks effectively to deliver work on time
- Shifts priorities as directed by others

**_ Takes Initiative_**
- Takes responsibility for own performance - work done on time and to quality
- Performs routine tasks without being prompted
- Anticipates problems might encounter in daily tasks
- Accepts responsibility for and corrects mistakes
- Seeks out additional work; offers to help others

**_ ACHIEVING_**

**_ Drives for Results_**
- Tenacious in overcoming ro