Service Now Csm Developer

4 days ago

Kuala Lumpur, Malaysia Power It Full time

Experience working with ServiceNow CSM module.
- Lead ServiceNow major release upgrade implementation
- Recognize and drive adoption of best practice techniques for ServiceNow development, and communicate with business users, including functional analysis, data flow, and data analysis.

**Good-to-Have**
- Certified Application Developer by ServiceNow
- Experience in JavaScript, Web Services, AJAX, XML/JSON
- Experience in implementing ServiceNow processes and functions
- Experience with IT Service Management and related tools
- Working knowledge of relational databases

**Roles & Responsibilities**:

- Good Knowledge on CSM module of ServiceNow
- Good Knowledge on ITSM module of ServiceNow
- Complete knowledge of the SDLC and Story life cycle
- Scripting/Customization Knowledge in Service Now
- Developed catalog items, record producers and Create a story form.
- Knowledge on Service Catalog, Order Guides, Record Producer, Workflow, transform maps.
- Experience on client side scripting such as UI Policies, Client Scripts, UI Action and server

side scripting such as script include and business rules.
- Knowledge on Incident, Problem, CMDB CI Knowledge Management streams
- Knowledge on SLA definitions and Metrics.
- Experience on ACL’s, Outage management and inactivity monitors.
- Good Knowledge of JavaScript, HTML/CSS and JSON.
- Had knowledge on portal, flow designer in ServiceNow.
- Involved major issues solving and bug fixing.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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