Ecommerce and Marketing Manager

4 days ago


Petaling Jaya, Malaysia Decor Hub Sdn. Bhd. Full time

**1. eCommerce Strategy and Planning**
- Develop and execute the company’s eCommerce strategy to drive online sales and revenue.
- Oversee the planning, launch, and optimization of the company’s online sales platform, including websites and marketplaces (Amazon, eBay, etc.).
- Monitor and manage the entire customer journey, from site visits to final purchase, ensuring a smooth experience.

**2. Product Management**
- Manage the online product catalog, ensuring products are accurately listed with proper descriptions, pricing, and inventory levels.
- Work with internal teams (product development, merchandising) to ensure that the right products are showcased and promoted on the platform.
- Oversee inventory levels and coordinate with the supply chain team to ensure product availability.

**3. eCommerce Marketing & Promotions**
- Plan and execute promotional campaigns (discounts, flash sales, etc.) on the eCommerce platform to drive sales.
- Manage paid search, display advertising, and retargeting efforts aimed at driving traffic and conversions on eCommerce platforms.

**4. Customer Relationship Management (CRM)**
- Leverage CRM systems to manage and analyze customer data for personalized marketing and retention strategies.
- Implement customer loyalty programs or incentives to improve repeat purchase rates.
- Respond to customer inquiries or complaints to ensure satisfaction and build strong customer relationships.

**5. Sales Performance and Analytics**
- Monitor daily, weekly, and monthly eCommerce performance metrics (sales, traffic, conversion rates, average order value).
- Analyze sales trends, traffic sources, and customer behavior to identify areas of improvement.
- Generate reports and share insights with the broader marketing and sales teams to refine strategies.

**6. Logistics and Fulfillment**
- Oversee order processing, shipping, and fulfillment processes to ensure timely and accurate delivery.
- Collaborate with logistics partners and ensure smooth fulfillment operations, managing costs and lead times.

**7. SEO & Content Management for eCommerce**
- Ensure that the eCommerce website is optimized for search engines (SEO), using keywords, product descriptions, and meta tags.
- Create and manage content such as blogs, product guides, and landing pages to enhance visibility and drive traffic.

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus



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