Associate, Project Coordinator

Associate, Project Coordinator & Governance

**Discover the GREAT in your career.**

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

**Integrity, Initiative, **and **Involvement **is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as **Associate, Project Coordinator & Governance - GEGM.**

**The Job**:
**The Role**:
**Change Management:
- Develop, implement and manage change management processes and policies to govern the initiation, review, approval and implementation of the changes accords IT system.
- Collaborate with stakeholder, including the IT team, business unites & vendor to access the change impact, risk and benefits.
- Conduct change impact assessment, risk analysis to ensure business continuity.
- Communication effectively with the stakeholders about the changes, timeline and expected outcome.

**Release Management**:

- Leading the planning, coordination, and execution of the software releases, updates, patches, and configuration in alignment with release schedules.
- Coordinate with development, testing, operation team & user to ensure smooth deployment and post release validation.
- Maintain release documents, version control, release notes for audit and reference.
- Monitor release performances, continuously improve initiates to enhance release processes and efficiency.

**Defect Management**:

- Record and track reported defects based on categories and prioritize the defect based on the severity, impact and urgency.
- Keep record of the RCA of the defect and impact to the system functionality or user experience.
- Participate in triage meetings to review and prioritize the defects for resolution, considering factors such as business impact, customer feedback and project timeline.
- Coordinate with developer, business user to fix and test the defect before deploy to production.
- Monitor defect closure TAT, number of defect reported and fixed to track progress and effectives.

**Documentation & Reporting**:

- Maintain accurate records, documentation & release notes
- Prepare regular reports to track changes, defects and release management activities.

**Project Governance**:

- Responsible to ensure all mandatory project/system enhancement documentation (i.e. : BRD, FSD, UAT test plan, test cases) are being prepared ,signed off and deposited into the project central repository filing.
- Ensure adoption of Group IT - PMO SOP and localized the SOP to the local entity and create necessary awareness of the guideline requirement to various stakeholders, business units and within the O&T department
- Assist in coordinating and support Project Managers in projects whenever required.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.

**The Person**:

- Degree Holder in Computer Science, Information Technology or any other related disciplines
- Solid organizational skills, including multitasking and time-management
- Strong communication
- Project management experience
- Working knowledge of Software Development Lifecycle
- Team management skills
- Knowledge of traditional agile methodologies, including Scrum, Waterfall, or Kanban
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

**Location**: HQ, Kuala Lumpur

**Entity**: Great Eastern General Malaysia

**Employment Type**: Permanent

**About Great Eastern**

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our b