Communications Officer

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Major Responsibilities**:
**Inquires and Outreach**
- Provide USRAP applicants with accurate general USRAP information, or with their case-specific information
- Participate in outreach sessions within refugee communities and attend to inquiries and questions from the refugee community
- Contribute to updating RSC Information Campaign messages and materials as required Edition: August 2024

**Data Management and Reporting**
- Complete call logs, START updates, and relevant reports as required
- Ensure accurate data entry into START, dissemination to relevant parties of information received, and escalate issues as appropriate
- Perform regular quality checks on work conducted by the team to ensure 100% accurate data entry and dissemination of information in accordance with the RSC goal of data perfection
- Ensure work processes are 100% compliant with the most current Standard Operating Procedures (SOPs)

**Others**
- Remain informed of changes in RSC processing guidance to accurately provide case status updates and to ensure information is correctly entered into the START database
- Recognize and alert supervisors of developments in caseloads, trends in refugee/community inquiries, and concerns
- Coordinate completion of work and follow up with other colleagues, as necessary
- Seek guidance and communicate with appropriate staff about more complex cases
- Ensure professional coordination and communication, both internally and externally.
- Recommend process improvements and changes to supervisors.
- Perform other duties as assigned

**Key Working Relationships**:
**Position Reports to**: Communications Manager

**Position directly supervises**:Nil

**Indirect Reporting**: Senior Program Support Manager

Program Support Coordinator

Senior Program Coordinator, Malaysia

Deputy Director, Malaysia

**Other Internal and/or external contacts**:
**Internal**: RSC Asia Staff

**External**: UNHCR, IOM, others as assigned

**Minimum Qualifications**:
**Job Requirements**:
**Education**:

- University Degree preferred, OR equivalent to 1-2 years of relevant professional experience will be considered.

**Work Experience**:

- Experience with direct client interaction is preferred
- Previous exposure to a multicultural environment is advantageous

**Demonstrated Skills and Competencies**:

- Strong interpersonal communication and cross-cultural communication skills
- Excellent organizational and follow-up skills; ability to multitask
- Considerate and deliberate in dealing with people and managing conflict
- Ability to work with mínimal supervision and under pressure
- Strong team player
- Detail oriented
- High emotional intelligence (EQ) an adept in setting boundaries to maintain mental and emotional well-being
- Demonstrates exceptional resilience and composure in high-pressure and stressful situations
- Flexible and able to work in a fast-paced, multicultural environment
- High level of professionalism while implementing IRC-RSC policies and procedures
- Database management and record-keeping experience
- Prior experience working with interpreters is preferred
- High level of proficiency in Microsoft Office including Excel, Word, and Outlook

**Language Skills**:

- Excellent verbal and written English language skills; other languages such as Malay, Mandarin, Tamil, or Burmese desirable

**Certificates or Licenses**:

- Not applicable, unless required by law and/or organization to carry out official duties

**Others**:

- Ability and willingness to travel when required

**Working Environment**: The employee is required to adhere to the “IRC Way” for professional conduct, as well as to be in compliance with all relevant Policies and Procedures while carrying out their duties.

All other employment terms and conditions shall be as stipulated in the Employment Contract and/or Employee Handbook.

**Standard of Professional Conduct**:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

**Commitment to Gender, Equality, Diversity, and Inclusion**:The IRC is committed to creating a diverse, inclusive, respectful, and