Customer Service Representative

1 week ago

Puchong, Malaysia Teda International Sdn Bhd Full time

**Customer Service Representative**

**Become a Guardian of Health**

We warmly invite passionate and patient individuals like you to join our team

You will be stationed at various pharmacies (locations will rotate regularly) and will need your own transportation. We offer comprehensive training to help you get up to speed quickly.

**Responsibilities**:

- Greet customers enthusiastically and provide a detailed introduction to our AI health screening service.
- Assist and patiently guide customers in using the diagnostic equipment correctly.
- Have basic communication skills in Mandarin, English, and Malay, with a friendly and approachable demeanor.
- Enjoy engaging with people, are diligent, and responsible in their work.
- Are interested in the healthcare industry, eager to learn, and passionate about serving others.

**客户服务人员**

成为健康守护者！

我们诚邀热情且有耐心的您加入我们的团队！

您将会在各大药房（工作地点会不断更换）工作，需自备交通工具。

我们将提供完善的培训，帮助您快速上手。

工作内容：
- 热情接待客户，详细介绍我们的AI健康体检服务。
- 协助并耐心指导客户正确使用检测设备。

我们期待您：
- 具备基础的中、英及马来语沟通能力，
- 亲和力佳。 乐意沟通、工作认真有负责心。
- 对健康产业有兴趣，愿意学习，喜欢服务他人。

**Work Routine SOP**

**Step 1: Customer Reception and Explanation**
- Warmly greet each customer with a smile and actively inquire about their needs.
- Service Introduction: Clearly and concisely introduce the advantages, process, and important notes of the AI health check to the customer.
- Address Concerns: Patiently answer all questions the customer may have.
- Obtain Consent: Secure the customer’s consent before starting the checkup.

**Step 2: Information Collection**
- Assist the customer in filling out basic information, including age, gender, etc.
- Inform the customer about important notes during the checkup process.

**Step 3: Equipment Operation**
- Guide the customer on the correct usage of the examination equipment.

**Step 4: Viewing the Report**
- The AI system will automatically analyze data and generate an initial health report.
- Review the report with the customer, explaining the meaning of key indicators.
- Encourage the customer to have regular checkups and schedule the next appointment.

**Step 5: Report Handover and Pharmacist Consultation**
- Hand the generated health report to the pharmacist and inform them of key points to note.
- The pharmacist can provide professional advice based on the report for the customer.

**Work Schedule**

2 days per week

2 days on weekdays (any days)

RM150 per day

**Job Types**: Part-time, Temporary, Fresh graduate, Student job

Pay: RM150.00 per day

Schedule:

- Monday to Friday

Application Question(s):

- Multiple place will be assigned to travel everyday, are you okay with it?

**Education**:

- STM/STPM (preferred)

**Language**:

- English (preferred)
- Malay (preferred)
- Mandarin (preferred)

Willingness to travel:

- 100% (preferred)

Application Deadline: 11/11/2024
Expected Start Date: 11/11/2024

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