Telemarketing Executive
12 hours ago
**Key Responsibilities**:
- Make outbound calls to customers regarding warranty activation, renewal, and extension offers.
- Clearly explain warranty terms, benefits, and coverage options.
- Follow up with customers who have expired or expiring warranties.
- Address customer questions and concerns about warranty services.
- Update customer information accurately in the system.
- Upsell additional warranty plans or relevant products/services where applicable.
- Meet daily and monthly call and conversion targets.
- Collaborate with customer service and technical teams to resolve any warranty-related issues.
- Ensure compliance with call scripts, company guidelines, and privacy standards.
**Working Location**:
- Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur.
**Shift Office hour**:
- 9am - 6pm (Might change according to business needs)
- 5 days’ work with 2 days off. Off days on rotational basis.
**Job Types**: Full-time, Permanent
Pay: RM2,400.00 - RM2,700.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
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