Maxis Consumer Outbound Customer Service
3 days ago
We are seeking a highly motivated and customer-focused individual to join our Maxis Consumer Outbound Customer Service team. As a representative, you will be responsible for providing exceptional customer service to our valued clients. This is an excellent opportunity to work with a dynamic team and grow your career in the fast-paced telecommunications industry.
**Responsibilities**:
- Handle inbound customer calls and address their queries and concerns
- Resolve customer issues and escalate them to higher level support when necessary
- Follow up with customers to ensure their satisfaction and resolve any issues that may arise
- Provide product and service information to customers and assist them in choosing the best plan for their needs
- Maintain accurate records of customer interactions and update customer profiles as necessary
- Meet and exceed customer satisfaction targets and contribute to team goals
- Participate in training sessions and workshops to enhance customer service skills and product knowledge
- Adhere to company policies and procedures, as well as regulatory requirements
**Requirements**:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft Office Suite
- Customer service experience preferred, but not required
Pay: RM1,664.78 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
**Language**:
- Bahasa Melayu (required)
- English (required)
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