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Executive - Omni Channel (Social Media)

2 weeks ago

Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

**Responsibilities**:

- To support Contact Centre Department’s administrative tasks raised by Inbound Team.
- Ensure individual KRA and contribute to the Department’s overall KRA.
- Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
- Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
- Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
- To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
- Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
- Proactive in attending to customers' needs & solving their problems.
- Communicate with various departments in order to solve customers’ problem.

**Job Requirements**:

- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Executives specializing in Customer Service or equivalent.
- Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
- Ability to write well in English & Bahasa Malaysia.
- Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
- Good interpersonal skills.
- Strong analytical skill and able to work under pressure and tight timeline.
- Ability to work in a team environment and have independent in solving problems.