Customer Service Representative
1 week ago
**Handling Enquiries & Feedback**
- Handle incoming calls and customer service inquiries for both walk in and call-in clients.
Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.
**Web Support and Mobile Apps Support**
- Monitor website performance and ensure the websites are always running smoothly and efficiently.
- Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.
**Account Opening and Client Online Registration**
- Attend to customer inquiries and need such as client online registration, account opening, activation of account, online payment and assisting e-broking dealers in marketing.
- Key liaison between external client and internal department(s) to address client’s issues and resolutions.
**Ad-Hoc Request**
- To perform other ad-hoc tasks as assigned by the superior.
**Job Requirements**
- Good command in Bahasa Malaysia and English.
- Pleasant personality and voice intonation.
- At least 1 year working experience in the related field.
- Fresh graduates are encouraged to apply.
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