Business & Corporate Banking (Sme Banking - Customer Engagement Team)

2 weeks ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

Business & Corporate Banking (SME Banking - Customer Engagement Team)

**If you are looking to excel and make a difference, take a closer look at us...**

Inbound Service:
courteous and professional manner.

immediately escalated to the appropriate party.
- Identify and escalate issues/complaints to Unit Head.
- Centralized processing of memo/request within general criteria.
- Carry out any other centralized processing duties assigned by Management.

Outbound Service:

- Personalize service by cross selling products and services which are suitable for customers.
- Engaging customers for more feedback/product and service improvement, customer data update,

customer retention & etc.
- Carry out any other outbound calling duties assigned by Management.

Sales Referral:

- Acquisition referral (New-to-Bank or New-to-Product)
- 2 successful referral per month to SME Sales

Team
- Driving Trade utilization.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000019719



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