Customer Service Agent March Intake Up to 4.1k
3 days ago
Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
Sign up customers for I-Banking
Route calls through IVR where applicable
Maintain contact records to reflect current information
Requests and complaints Turn around
Promote cross sell of all banking products
Maintain accuracy of information given to customers
Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
Ensure all sales pitches are made without any mis-selling
Pay: RM3,500.00 - RM4,100.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- STM/STPM (required)
**Experience**:
- Customer service: 3 years (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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