IT Support

1 week ago

Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

**Position: (IT Helpdesk Support/ IT Support level 2) (US Market)**

**Location: Shah Alam**

**Tenure: 2 years contract (Renewable basis)**

**Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)**

**Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)**

**Responsibilities**:

- Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require

**Job Requirements**:

- Bachelors in Computer Science, Computer Networking,
- Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
- Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
- Background working as Server Administrator, Network Administrator will be an advantage.
- Experienced in Networking, web servers, web certificates or proxies.
- Background in software support or technical customer service with direct end user contact
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating system

**Job Type**: Contract
Contract length: 24 months

Pay: RM4,000.00 - RM5,339.60 per month

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT support: 1 year (preferred)
- Customer service: 1 year (preferred)
- Microsoft SQL Server: 1 year (preferred)

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