Logistic Customer Service

10 hours ago

Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Job Details**:

- Work Location: Cyberjaya
- Working Hours: Shift basis included weekend/PH (morning shift 07:00am-4:00pm), (noon shift 2:00pm-11:00pm), (night shift 10:00pm - 07:00am) - weekly rotation depends on operation requirement
- Contract Duration: 12 months
- Salary: RM 3,000 + Shift Allowance RM 550

**Responsibilities**:

- Answering calls and represents a professional customer-focused image of company to the public and to resolve customer enquiries during the first contact with the customer (live resolution).
- To take ownership for the end-to-end customer enquiry which may require engaging other partners across the supply chain.
- Pro-actively keeping key customers informed throughout the contact management process on any amendments to the delivery.
- Manage all post-scheduling activities to the shift such as Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and communicate it with the relevant stakeholders.
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.

**Skills & Requirements**:

- Graduates with Bachelor Degree in related field.
- Experience in logistics, supply chain, or customer service, ideally in a B2B or industrial context.
- Excellent verbal and written communication.
- Flexibility to work in shifts, if applicable.

**Job Type**: Contract
Contract length: 12 months

Pay: Up to RM3,000.00 per month

**Benefits**:

- Health insurance

**Experience**:

- logistic/supply chain: 1 year (required)
- customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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