Operations Associate

As the Operations Associate at Ask & Embla, you will be responsible for the end-to-end coordination of our inventory and logistics, overseeing both inbound shipments from international suppliers, and outbound deliveries to our valued customers. This role involves ensuring timely and accurate processing, collaborating with internal teams for stock management and movement, generating regular, accurate reports, and providing essential administrative support to our daily warehouse operations.

**What You'll Do**:
**Inbound Logistics Coordination**:

- Coordinate with internal and external stakeholders regarding shipment schedules, documentation, and tracking.
- Ensure timely receipt of inbound shipments, verifying quantities and quality against purchase orders and packing lists.
- Manage the initial intake and organization of new inventory within the warehouse.
- Troubleshoot any discrepancies or issues with inbound shipments, and escalating as necessary.

**Outbound Logistics Coordination**:

- Ensure accuracy of the order fulfillment process - picking, packing, and labeling of customer orders.
- Coordinate with shipping carriers to arrange timely and cost-effective shipment pickups.
- Monitor shipment progress and proactively address any potential delays or delivery issues.
- Handle customer inquiries related to shipping and delivery, providing timely and helpful support.

**Inventory Management and Coordination**:

- Collaborate with the Production and Quality Assurance (QA) teams to ensure inventory is readily available for order fulfillment.
- Work closely with the Marketing and Creatives teams to support stocktake and packing activities for product launches, promotions, and content creation.
- Participate in regular stocktake processes to maintain accurate inventory records.
- Investigate and resolve any inventory discrepancies, ensuring data integrity.

**Reporting and Analysis**:

- Generate regular reports on inbound and outbound shipping performance, identifying trends and areas for improvement.
- Track key operational metrics related to inventory accuracy, order fulfillment times, mispack/mispack rates and shipping costs.
- Assist in analyzing operational data to identify bottlenecks and propose solutions for optimization.

**Administrative Support**:

- Maintain organized records of all shipping documentation, trackers, and related paperwork.
- Assist in the development and documentation of standard operating procedures (SOPs) for warehouse and logistics processes.
- Support the Warehouse Operations Lead with administrative tasks as needed.
- Ensure compliance with all relevant shipping regulations and company policies.

**Who You Are**:

- Proven experience (_minimum 3 years of experience)_ in an operations, logistics, or supply chain role, _preferably within an e-commerce environment with a global market._
- Strong understanding of inbound and outbound shipping processes, including international shipping.
- Excellent organizational and time-management skills, with keen attention to detail and accuracy.
- Proficiency in using e-commerce platforms and inventory management systems.
- Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
- With excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.

**Who We Are**:
Ask & Embla is a rapidly growing alternative body jewelry brand based in Singapore with a collective following of more than 500,000 across our social media channels. As an e-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry space.

At Ask & Embla, we’re passionate about creating a company that brings out the best in everyone and where individuals love to work and grow as a team. That means constantly learning and building new things, being flexible about how and where we work, and empowering each other to do the proudest work of our lives.

Ask & Embla, led by an ex-Googler and ex-Amazonian, has dozens of employees across multiple countries. We are building the foundation to expand several business verticals beyond e-commerce, while supporting existing business functions for fulfilling thousands of orders each month.

At Ask & Embla we learn and build fast together, sharing the purpose and passion of creating not just beautiful, expressive and sustainably-made jewelry, but a community that celebrates the misfits, the believers, the round pegs in square holes and everyone in between. Everyone deserves to own who they are; we create the jewelry so they can do it with pride.

**Ready to Join Us?**

**Learn more about Ask & Embla**:
**Job Types**: Full-time, Permanent

Pay: From RM7,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental