Kyc Team Leader

3 days ago


Kuala Lumpur, Malaysia ITCAN Pte Ltd Full time

**Job Title**: Junior Team Leader - KYC Operations (Mandarin Speaking)
**Location**: Kuala Lumpur, Malaysia
**Company**: Accenture

**Job Type**: Full-Time

**About Accenture**
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 700,000 employees worldwide, we deliver on the promise of technology and human ingenuity. Our people are at the heart of everything we do, and we invest in their learning and development through world-class training and mentorship.

**Key Responsibilities**
- Lead and supervise a team of KYC analysts to ensure service level agreements (SLAs), KPIs, and compliance requirements are consistently met.
- Manage end-to-end KYC operations including client onboarding, periodic reviews, and customer due diligence (CDD).
- Provide coaching, training, and regular performance feedback to team members.
- Ensure adherence to internal policies, regulatory guidelines, and risk controls.
- Handle escalations and offer expert-level guidance on complex KYC cases.
- Collaborate with stakeholders to identify process gaps and implement improvements.
- Monitor productivity, prepare performance reports, and present updates to senior management.

**Requirements**:

- At least 1 year of experience in a team lead or supervisory role.
- Strong knowledge of AML regulations, KYC documentation, and risk classification.
- Excellent communication and leadership skills.
- High attention to detail with strong analytical and process-oriented thinking.
- Proficiency in **both English and Mandarin** (spoken and written).
- Experience in a BPO or financial services environment is an advantage.

**Why Join Us**
- Competitive salary package
- Career development and leadership opportunities
- Inclusive, diverse, and collaborative work culture
- Opportunity to work with global clients and projects
- Access to advanced tools, systems, and world-class training

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to RM7,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person


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