Sme Account Management Executive

7 days ago

Petaling Jaya, Malaysia Grabtaxi holdings pte ltd Full time

**Get to know the Role**:

- You will be managing a portfolio of SME accounts (merchants) with a focus on building lasting relationships and increasing profitability/revenue.
- You will be responsible for the pitching of marketing campaigns and value added services/products to existing and new merchants to drive growth and awareness for GrabPay Malaysia.
- You will be assisting in elements of business identification, partnerships, account management, and execution strategy.
**The day-to-day activities**:

- Manage a portfolio of SME merchants with a focus on building lasting relationships and increasing profitability/revenue
- Liaise with SME merchants for merchant promo programs, partnerships, new products and new features
- Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues
- Drive growth of SME merchants by analysing data and developing initiatives to increase profitability / revenues aligned with country targets
- Work across functions to tailor merchant specific needs (e.g. customized reporting and marketing support)
**The must haves**:

- Bachelor (or above) degree in Business/ Management or equivalent.
- Minimum 1-2 years (for an account management role) or experience in sales, business development, partnerships or equivalent role.
- Experience in the e-wallet/payment industry is a plus.
- Excellent written and spoken communication skills in both English & Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
- Demonstrated ability to work effectively across internal and external organizations.
- Have a competitive edge and thrive in a team environment.
- Be very organized and communicate well.
- You must be a self-starter and independent as we'll look for you to manage your own time and priorities here.
- Energetic, enthusiastic and calm even in a dynamic and fast paced environment.
- A highly independent and individual with excellent team-working skills.

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